Shipping Policy

Last updated: August 5, 2026

Thank you for shopping with ISMyTYPE. Each order is prepared with care before it begins its journey to you.

1. Order Processing

As many ISMyTYPE pieces are handmade, one of a kind, or produced in small quantities, preparation times may vary by item.

Any specific production or processing time will be stated in the product description where applicable.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when tracking is available.

2. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the destination, available shipping service, and order details.

Please review the shipping cost before completing your purchase.

3. Delivery Times

Estimated delivery times depend on the destination and shipping service selected or available.

Delivery estimates are provided as a guide only and are not guaranteed.

Delays may occasionally occur due to customs processing, postal or courier delays, weather, public holidays, or other circumstances outside our control.

4. International Orders

ISMyTYPE may ship internationally to destinations available at checkout.

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless these charges are specifically collected at checkout, they are the responsibility of the customer.

ISMyTYPE does not control customs charges or customs processing times.

5. Shipping Address

Please check your name, shipping address, postal code, telephone number, and other delivery information carefully before placing your order.

Customers are responsible for providing complete and accurate shipping information.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

6. Tracking

Tracking information will be provided when available for the shipping method used.

Please allow some time for tracking information to update after receiving your shipping confirmation.

7. Delayed Packages

Once a package has been handed to the shipping carrier, delivery may be affected by circumstances outside ISMyTYPE's control.

If your tracking information has not updated for an extended period or your package appears significantly delayed, please contact us and we will assist where reasonably possible.

8. Lost Packages

If tracking indicates that a package may have been lost in transit, please contact us so that we can review the shipment and, where applicable, assist with a carrier investigation or claim.

The outcome of lost-package claims may depend on the shipping carrier and the circumstances of the shipment.

9. Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, your building reception, or the local delivery carrier.

Please contact us if further assistance is required.

10. Refused, Unclaimed or Returned Packages

Customers are responsible for accepting delivery and, where applicable, completing customs requirements.

Packages that are refused, unclaimed, returned due to an incorrect address, or returned because customs charges were not paid may incur additional shipping or handling costs.

Any resolution will be considered according to the circumstances and applicable law.

11. Damaged or Incorrect Orders

If your order arrives damaged in transit or you receive an incorrect item, please contact us as soon as possible and include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging, where relevant

We will review the issue and provide an appropriate solution where applicable.

12. Contact

For questions about shipping or an existing order, please contact:

ISMyTYPE
Email: yyaseminya@gmail.com